Return and refund policy
Brendfoni Return and Refund Policy
Last updated: 2026
This Return and Refund Policy ("Policy") establishes the rules governing product returns, order cancellations, and refunds for purchases made through the Brendfoni marketplace platform ("Brendfoni", "Platform").
Brendfoni considers customer satisfaction its top priority and offers returns and refunds under the conditions specified below.
The customer may request a return after receiving the product only under the following circumstances:
Returns are accepted when
- A product different from the one ordered is delivered to the customer.
- The product is damaged, defective, or in a condition unfit for use.
Returns are not accepted when
- The customer dislikes the product for personal reasons.
- Customer error in selecting the size, color, or model.
- Products that have been used, damaged, or modified by the customer.
- Instances of damage that were not inspected and officially documented (via a damage report) upon delivery.